We are looking for a person that will be accountable for an end-to-end process of providing an excellent customer experience of Motorola technical support services.
A person with a passion for technology, willingness to learn, and flawless communication skills in English and German.
Main responsibilities :
To give second / third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions devices product portfolio
To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations
Must be analytical in thought process
Must be able to liaise between the engineering departments product and project teams as wells as external and internal customer coherently in written and spoken English and German
Participate in design reviews, feature and release content reviews providing a customer / user’s perspective on the software solutions developed.
Use Motorola Solutions owned TETRA and LTE support system and devices to reproduce and / or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements
The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely
Basic requirements :
Excellent verbal and written communications skills in English and German
Experience in advanced technical support and / or IT background is a valuable asset
Experience in radio telecommunications systems is a valuable asset
Bachelor’s or Master’s degree or equivalent
Must have strong organizational skills and the ability to handle multiple tasks
Attention to detail
Excellent ability to characterize and solve technical issues, collaborate and make recommendations
Strong analytical skills
Knowledge of ITIL is an asset
Ability to work both efficiently and effectively within an international team / organization
Able to work independently with minimum supervision
We offer :
Opportunity to interact with the latest mission-critical technologies
Opportunity to become familiar with the TETRA and LTE communications standards used by public safety organizations
Training and broad development opportunities e.g. within Continuous Talent Development program
Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.
Access to a vast range of on-line training, industry periodicals, and e-books
Competitive salary package
Strong team-oriented culture
Contract of employment
Comfortable work conditions (high-class offices, parking space)
Volleyball field and grill place next to the office
Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
Private medical & dental coverage
Access to wellness facilities and integration events
Training and broad development opportunities
Motorola Solutions is supporting CSR activities and encourages employees to participate