Technical Support Engineer
Motorola Solutions
Krakow, Poland
‎21 godz. temu

Job Description

We are looking for a person that will be accountable for an end-to-end process of providing an excellent customer experience of Motorola technical support services.

A person with a passion for technology, willingness to learn, and flawless communication skills in English and German.

Main responsibilities :

  • To give second / third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions devices product portfolio
  • To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations
  • Must be analytical in thought process
  • Must be able to liaise between the engineering departments product and project teams as wells as external and internal customer coherently in written and spoken English and German
  • Participate in design reviews, feature and release content reviews providing a customer / user’s perspective on the software solutions developed.
  • Use Motorola Solutions owned TETRA and LTE support system and devices to reproduce and / or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements
  • The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely
  • Basic requirements :

  • Excellent verbal and written communications skills in English and German
  • Experience in advanced technical support and / or IT background is a valuable asset
  • Experience in radio telecommunications systems is a valuable asset
  • Bachelor’s or Master’s degree or equivalent
  • Must have strong organizational skills and the ability to handle multiple tasks
  • Attention to detail
  • Excellent ability to characterize and solve technical issues, collaborate and make recommendations
  • Strong analytical skills
  • Knowledge of ITIL is an asset
  • Ability to work both efficiently and effectively within an international team / organization
  • Able to work independently with minimum supervision
  • We offer :

  • Opportunity to interact with the latest mission-critical technologies
  • Opportunity to become familiar with the TETRA and LTE communications standards used by public safety organizations
  • Training and broad development opportunities e.g. within Continuous Talent Development program
  • Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.
  • Access to a vast range of on-line training, industry periodicals, and e-books
  • Competitive salary package
  • Strong team-oriented culture
  • Contract of employment
  • Comfortable work conditions (high-class offices, parking space)
  • Volleyball field and grill place next to the office
  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
  • Private medical & dental coverage
  • Life insurance
  • Access to wellness facilities and integration events
  • Training and broad development opportunities
  • Motorola Solutions is supporting CSR activities and encourages employees to participate
  • None

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