About the role :
Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users.
On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.
If you’d like to
gain experience within customer service in one of the biggest IT companies in the world?
put your language skills to practical use by having constant contact with native speakers from all around the world?
gain access to vast variety of technical and soft skill training?
provide a single point of contact for users all around the world?
deliver high quality standard 1st line support for Fujitsu’s Customers?
Main responsibilities :
Dealing with phone / emails requests from our customers located all around the globe
Performing 1st line support, including : diagnosis and resolution wherever possible
Receiving, logging, classifying and prioritizing incident and calls
Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers
Good command of English language (at least B2)
Good command of Spanish language (at least B2)
Good communication skills
Team player and can do attitude
Customer service / IT experience will be an asset, but it’s not required
Basic knowledge of Windows 10 and MS Office package