Client Service Operations Expert, Senior Associate
State Street
Kraków, Poland
1 d. temu
source : ACCA

Who we are lookingfor

Client Service Operations Expertwill perform and review tasks on a highest level and in accordance with agreedquality standards.

The role holder will help to supervise teams to ensure thatall deliverables are produced and dispatched on time and in accordance withclient service level agreements and agreed quality standards.

Why this role isimportant to us

The team you will be joining is apart of State Street Global Services (SSGS). SSGS gives asset owners andmanagers access to the essential financial tools they need to deliver effectiveinvestment solutions.

From core custody, accounting, fund administration andshareholder recordkeeping, to complete operations solutions and servicing for alternativeassets like OTC derivatives, private equity and real estate, SSGS’ tools helpour clients make better investment choices and act on growth opportunities.

Join us if making your mark in thefinancial services industry from day one is a challenge you are up for.

What you will beresponsible for

As Client Service OperationsExpert you will

  • Take leading role with TeamSupervisor in liaising with other sites on all aspects of service.
  • Take responsibility for thequality and timeliness of service to assigned clients.
  • Plan and manage the dailyprocesses and the effective utilization of resources.
  • Identify issues and problems inExpense Manager and setup new funds / clients and carry out necessary correctiveactions
  • Monitor errors and potentialbreaches; complete relevant documentation and ensure training needs areidentified and relevant training is carried out.
  • Record errors in the error logand track progress.

  • Participate in the development,testing and implementation of the new systems and products particularly ExpenseManager platform.
  • Act as a focal point for contactsand meetings with other departments and external contacts.
  • Participate in Service Reviewsand ad hoc client / donor site meetings.
  • Establish and maintain goodworking relationships with the donor site and colleagues, communicatingeffectively with Client, Senior Management, PMO, project members, businessunits through formalized reporting and ad hoc liaison.
  • Share your technical expertiseand knowledge with the team during team meetings, 1 : 1 sessions with colleaguesand during on the job training.
  • Provide coaching, guidance andsupport to staff on technical, professional and client issues.
  • What we value

    These skills will help you succeedin this role

  • Strong verbal and writtencommunication skills.
  • Strong analyticalskills.
  • Ability to perform effectivelywithin strict client deadlines.
  • Ability to work under pressureand to tight deadlines.
  • Attention to detailcrucial.
  • Methodical andorganized.
  • Team player.
  • Education & PreferredQualifications

  • Master’s Degree in Finance,Accountancy or Business-related degree.
  • Obtained or studying towardsobtaining a professional accountancy qualification would beadvantageous.
  • Experience in a FundAccounting / Expenses environment is necessary.
  • Minimum 2 years in expensesarea.
  • Very good working knowledge ofExcel.
  • Excellent Englishskills.
  • We offer

  • Interesting, non-repetitiveprocess
  • Possibility to Work From Home(subject to existing business needs)
  • Employee savings plan
  • Premium life insurancepackage
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • About State Street

    What we do. State Street is oneof the largest custodian banks, asset managers and asset intelligence companiesin the world.

    From technology to product innovation, we’re making our mark onthe financial services industry. For more than two centuries, we’ve beenhelping our clients safeguard and steward the investments of millions ofpeople.

    We provide investment servicing, data & analytics, investmentresearch & trading and investment management to institutional clients.

    Work, Live andGrow. We make all efforts to create a great work environment. Ourbenefits packages are competitive and comprehensive.

    Details vary by location,but you may expect generous medical care, insurance and savings plans, amongother perks. You’ll have access to flexible Work Programs to help you matchyour needs.

    And our wealth of development programs and educational support willhelp you reach your full potential.

    Inclusion, Diversity andSocial Responsibility. We truly believe our employees’ diversebackgrounds, experiences and perspectives are a powerful contributor tocreating an inclusive environment where everyone can thrive and reach theirmaximum potential while adding value to both our organization and our clients.

    We warmly welcome candidates of diverse origin, background, ability, age,sexual orientation, gender identity and personality.

    Another fundamental valueat State Streetis active engagement with our communities around the world, both as a partnerand a leader.

    You will have tools to help balance your professional andpersonal life, paid volunteer days, matching gift programs and access toemployee networks that help you stay connected to what matters to you.

    State Street is an equal opportunity andaffirmative action employer.

    For further information, and toapply, please visit our website via the Apply button below.

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