Sales & Marketing Operations F/M
Wroclaw, Pologne
1 d. temu

About OVH

OVH is a global hyper-scale cloud provider and is No.1 in Europe with 300,000 servers, 28 datacentres, 19 countries and 18M web applications hosted.

Does the role interest you? Main missions Process Design

  • Contributing to the design & implementation of sales processes with common guidelines (ex : how to ask for a refund, how to react to churn risk, how to manage a delivery issue, ?
  • in collaboration with other departments
  • Maintaining the knowledge base of processes & best practices
  • Ensuring streamline communication between the CU and other departments
  • Being accountable for the efficiency of the process (ex : delivery, ordering priorities)
  • Votre équipe

  • Ensuring that sales teams are trained on relevant topics including on tools and processes
  • Contributing to setting-up digital & physical sales campaigns and tracking progress and efficiency
  • Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.
  • Lead Generation for Acquisition

  • Drive the definition of new lead sources options together with marketing, communication and e-commerce departments.
  • Implement and work toward automation of new lead sources processes.
  • Analyze lead sources performances and suggest areas for improvement
  • Dashboard & Reporting

  • Building dashboard & views to enable sales teams to monitor their business
  • Provide ad'hoc reports
  • Afin d’accompagner la croissance globale d’OVH, notre équipe Animation client met en œuvre et développe notre stratégie d'acquisition et d En savoir +

  • Contribute to weekly reporting of the CU
  • Analyze sales KPIs to suggest areas for improvements
  • Continuous improvement

  • Propose new tools & processes to provide more autonomy and empowerment to the sales teams
  • Required Knowledge & Experience

  • Good understanding of sales and distribution processes
  • Good knowledge of CRM tools
  • Sense of service
  • Excellent communication skills and interpersonal skills
  • Interact easily with all levels of the organization
  • Rigorous and organized
  • Fluent in English
  • And not last but least? Company Benefits

  • 4 extra lave days
  • 50% contribution to public transport
  • Office in the Wroclaw city center with play room, chill-out room nd free parking
  • Language courses
  • Sport card
  • Private health care
  • Fresh fruits
  • Kitchen full of different types of tea and coffee
  • Great opportunity for advancement within the company across a variety of roles globally
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