IT Local support
Ernst & Young Global Limited
Wrocław, , PL
2 d. temu

About EY GDS

EY Global Delivery Services means 29.500specialists providing globally IT, HR, finance, project management andstrategic business services to EY member firms.

In addition we deliver supportand solutions to clients from all over the world.

EY Technology is a global organizationthat works with our internal clients, to provide IT support and solution toclient teams, internal support functions and global projects and programs.

Overthe next few years, GDS Poland will increase the number of IT professionals inits center to develop and support EY’s business and internal applications.

These professionals include IT project managers, business analysts, softwarearchitects, infrastructure engineers.

Job Summary :

  • Assists with the deployment ofhardware and software to end users (including the installation, configurationand testing of more complex firm hardware)
  • Assists with provisioning anddeprovisioning processing, including setting up of hardware / software for newhires, and receiving hardware from separating employees
  • Assists with (or coordinates) therepair of end user hardware and the reinstallation of software as necessary toresolve end user incidents
  • Resolves incidents associated withfirm-standard end user software and hardware, including mobile / hand-heldtechnologies Identify sources and trends of technical problems to preventfuture occurrences
  • Under minimal supervision, providesafter-hours service for escalated issues from the Service Desk or supervisor
  • Performs asset managementactivities (procurement, receipt, inventory, tracking, distribution, etc) inaccordance with firm policy and IT Service process
  • Assists with off-site support forfirm sponsored functions / meetings
  • Performs asset managementresponsibilities as assigned by supervisor
  • Assists with IT tasks related tooffice moves, buildouts and relocations
  • Operates as remotehands for other IT functions, such as Telecommunications and Hosting

  • Maintains a thorough understandingof IT Services’ organization and service offerings in order to identify howbest to address end user technology needs and incidents
  • Understands the Firm’s business andorganization sufficiently to anticipate and resolve end user technology issuesthat affect productivity of Firm personnel
  • Analytical / Decision Making Responsibilities :

  • Stronganalytical skills are required to address end-user incidents escalated from theservice desk or offered by end user on walk-up issues
  • Decisionmaking responsibilities are limited to addressing a single end-user issue; needto be able to prioritize incidents being worked on and communicate thosepriorities to end users as necessary
  • This role receives directoversight from a supervisor, with regular (at least daily, but more frequentlyfor new hires) contact to monitor and assign activities
  • Knowledgeand Skills Requirements :

  • Excellent communication, interpersonal,organizational, and time management skills
  • Excellent customer serviceattitude
  • Ability to work effectively withall levels of end users and IT personnel
  • Education : Bachelor's degree orequivalent work experience
  • Experience : Approximately 1 to 4years of experience in end user technology support
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