Order to Invoice Analyst with Greek
Colgate-Palmolive
Warsaw, MZ, PL
6 d. temu

RESPONSIBILITIES :

  • Total customer service management for assigned customer accounts : manages, and performs when vital, all aspects of the order to invoice cycle while encouraging effective relationships with both customers and CP colleagues.
  • Create manual orders (non-revenue or revenue) by request and by exception
  • Handle order creation issues and order acknowledgement
  • Order Validation, Order maintenance and Delivery Creation
  • Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable)
  • Close collaboration with Logistics (internal team and 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable)
  • Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)
  • Effectively support order to invoice fulfillment, including : New item launches, SKU transitions / substitutions, Prolonged stock issues, Investigate and resolve order management and delivery issues
  • QUALIFICATIONS :

  • An University Degree
  • 1-2 years of proven experience in customer service area
  • Proficient in Greek is a requirement
  • Good knowledge of MS Excel, G-suite
  • Autonomous, results oriented, promoting team-work, problem solving approach
  • Excellent communication and interpersonal skills
  • Analytical skills
  • SAP experience is an advantage
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