Team Leader – nd Level Customer Care
3 d. temu


  • Lead the 2nd Level Customer Care team with approx. 10 employees
  • Report directly to Head of Customer Care
  • Ensure the optimal support of customers by efficiently using resources available
  • Manage internal reports based on tickets
  • Conduct monthly performance reviews with staff
  • Take part in recruiting activities (e.g. job interviews)
  • Be main 2nd Level Customer Care representative for internal and external meetings
  • Develop team development strategy including talent development, and retention of key talents
  • Onboarding, Training, Coaching & mentoring
  • Incorporation of best practice in processes
  • Generation and optimization of KPIs and improving the department by integrating the key findings
  • Qualifications

  • Higher education degree
  • First experience in leading a team
  • Technical knowledge about web based applications, web services, troubleshooting and code review
  • Fluency in English and Polish languages
  • Process- and solution-oriented acting
  • Steady "hands on" mentality in crisis situations
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