Quality Assurance Specialist Customer Experience Warsaw, Poland Warsaw Poland Customer Experience
Tylko
Warsaw, Poland
9 d. temu
source : StartUs

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Quality Assurance Specialist

  • Customer Experience
  • Warsaw, Poland
  • Quality Assurance Specialist

    Job description

    Tylko is a start-up company on a mission to redefine the furniture industry.

    We are looking for a Quality Assurance Specialist of our Customer Experience Team in Warsaw. You will represent the Tylko brand by managing the quality of the communication with customers and providing best-

    in-class support for customers throughout the entire journey of purchasing a Tylko product and beyond. Become part of Tylko introducing the Industry 4.

    0 solution to simplify the quality of living for customers Europe-wide.

    Responsibilities :

  • Develop, implement, measure and report the outgoing communication quality.
  • Build improvement with constructive 1on1 feedback on monitoring assessments and provide motivation and support to CS-Team members to ensure a high quality of the communication.
  • On board and train new team members
  • Act as the voice of Tylko on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages
  • Manage customer relationships efficiently and effectively
  • Deliver best-in-class customer service over the phone, email, text and live chat
  • Requirements

    Knowledge, Skills & Abilities :

  • Fluent in English and German (French will be a plus)
  • Experience in a customer service, sales or community development role
  • Experience as a Quality Assurance Specialist
  • Excellent oral and written communication skills
  • Resume and application are 100% free of spelling and grammar errors
  • Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
  • Friendly and patient team player who works well with a wide range of personalities
  • A no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs
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