Order Management Specialist with French
Philips
Lodz
5 d. temu

In this role, you have the opportunity to

be responsible for timely and accurate processing of incoming customer orders from Francophone customers.

Cooperate closely with Francophone customers and provide information about order confirmation, goods availability and promotions.

General support to internal sales team regarding all aspects of order management process.

You are responsible for :

Direct contact with customers via mails and on the phone to provide information on order status

Process incoming orders by checking references and validating relevant information

Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status

After Sales Management : crediting / debiting price variances, management of customer complaints and return orders

Master data management : process changes in customer master data

Price management : validate customer prices and customer classification

Maintain relations by building customer satisfaction through a customer centric mindset

Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving

Follow up on daily KPIs within the area of order management / supply chain

You are a part of

Philips Personal Health Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team in Poland and other GBS teams.

To succeed in this role, you should have the following skills and experience

Min 2-5 years relevant experience in a similar position

Fluency in French (a must have) and good level of English is required.

Good knowledge of SAP and Microsoft Office (especially Excel)

Self-driven and goal oriented with a can-do’ mindset

Strong administrator skills

Very good communication skills, both verbal and written

Comfortable with a fast pace of change

Proactive and improvement orientated attitude

In return, we offer you :

Annual bonus based on performance achieved

Private medical care with option to extend it to family members

Benefit System cards

Discount for Philips’ products

Language courses

Relocation package applicable for people moving in from outside of Łódź region

Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

A possibility to work from home in current COVID-19 related situation

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the .

Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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