Sr Tech Support Engineer
Symantec
Masovian, Warsaw
20 d. temu

Job Title : Senior Technical Support Engineer

Location : Warsaw

Full / Part Time : Full-Time

Regular / Temporary : Regular

Company Overview

Symantec Corporation (NASDAQ : SYMC), the world’s leading cyber security company, helps organizations, governments and people secure their most important data wherever it lives.

Organizations across the world look to Symantec for strategic, integrated solutions to defend against sophisticated attacks across endpoints, cloud and infrastructure.

Likewise, a global community of more than 50 million people and families rely on Symantec’s Norton and LifeLock product suites to protect their digital lives at home and across their devices.

Symantec operates one of the world’s largest civilian cyber intelligence networks, allowing it to see and protect against the most advanced threats.

For additional information, please visit www.symantec.com or connect with us on Facebook, Twitter, and LinkedIn.

Responsibilities :

  • Be a trusted advisor by providing technical support to Global Enterprise level Customers, Tier 1 TSE’s and Partners on Symantec Security Products (Threat Protection Solutions)
  • Manages own schedule of cases, which includes determining priority levels and negotiating, setting and living up to these set expectations.
  • Applies knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments.
  • Assesses when it is necessary to engage or escalate to upstream resources to resolve complex issues.
  • Researches and becomes knowledgeable on a wide array of technical topics such as Operating Systems, Infrastructural Technologies and Symantec software products as supported products develop.
  • Participates in and possibly leads conference calls with customers and 3rd party Teams / Vendors.
  • Effectively communicates procedural and technical issues to internal and external customers / stakeholders.
  • Interface with Sales, Services, Engineering, Product Management and Support Management when necessary to prioritize customer requests.
  • Define and track bugs for development, and offer innovative ideas to engineering and product management to improve product quality.
  • Additional :

    Develop documentation and knowledge base articles with a view to reduce troubleshooting time and drive faster issue resolution.

    Engage in on-going training and departmental development, along with self-learnings. Mentor, train, and help develop the skills of T1 Technical Support Engineers as well as peers.

    Experience : +2 Years Service Desk Experience Industry Certification would be a plus (Sec+, MCSE, MCSA, CCNA, Network+)

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