Key Responsibilities of the Change Lead are :
Responsible to review and approve change task assigned to the team before the change goes to approval phase
Responsible for change assignment and workload prioritization
Responsible to monitor and address all alerts related to Changes
Responsible to prepare and perform Turnover between regions
Responsible for change deviation and extension review and approvals including validating all documentation such as deviations / extensions or escalations are included in the change
Ensure proper coverage is available for each shift
Responsible to provide guidance to the Change techs and also training of new team members
Strong customer focus and serves as a liaison between the Technical Network, level 1 / level 2 support teams, and the command centers globally.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.
Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.
Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Working experience in large network infrastructure
Proven leadership experience, ability to work effectively with a diverse audience.
Good clear communication in English (verbal and written) and presentation skills. This role will interact with Senior Business and IT management as well as highly technical engineers.
Good negotiation / conflict management skills.
Customer focused, Service oriented, Results driven.
Persistence, ability to get things done.
Ability to create and develop working relationships with customers and colleagues worldwide.
Successful track record of working with customers and strategic partners.
Ability to work in a high volume, pressurized, financial organization.
Organized and methodical, ability to multi task, with good time keeping skills.
Bachelor's degree in relevant discipline or equivalent work experience preferred.
CCNA Certification preferred.
SQL, Visual Basic a plus
We offer :
Possibility of professional development in one of the biggest global financial institutions
Full time job contract
Package of additional benefits