To further accelerate our strong growth phase, we are looking for a motivated Customer Service Manager (m / f / d) to support our Quality Assurance team in Legnica.
Previous knowledge in customer care or logistics is an advantage, but not required. We search for engaged rock stars that bring their (and our) PS on the road and are willing to go the extra-mile to do so.
Our Quality Assurance team takes care of the service level of our customers and carriers. You will ensure that all quality requirements are fulfilled, that our shipments are on time and you will proactively communicate with carriers and customers to present solutions.
You work closely together with our Transport Managers. After the purchase of freight capacities, you take over full responsibility, from quality control up to the handover to accounting
You keep the load off your teams’ shoulders by searching for creative and efficient solutions in case of any issues that might occur
During the transport you are the contact person for all people involved (e.g. carriers, customers, loading and unloading stations, etc.
and in case of complications you independently come up with solutions
You continuously think about how processes can be digitized and improved in order to increase the productivity of yourself, your team and the entire Operations department
You are an open-minded and communicative person who wins over partners with our vision and act as an in-house ambassador for our long-term goals
You start and run operational tasks, as well as bigger projects, independently and while doing so include all relevant stakeholders
You are open towards problems and you look for creative solutions
You work in a data-driven manner and confidently use relevant tools such as Google Workspace
You feel comfortable in a startup environment, are hands-on, work in an agile manner and stay focused even during busy times
You have completed training or a (dual) course of study and ideally already gained first professional experience - know-how in the field of logistics and road transportation (e.
g. as a dispatcher) or in customer service are a plus but not required
You are fluent in German, English and Polish - additional languages are an advantage
Take the driver seat
Take charge - Be accountable for your own field of responsibility from day one onwards.
Have impact - Drive development projects and steer the course of the company.
Make mistakes - Take risks, learn from failures and grow personally with us.
Hit the gas pedal
Learn as you go - Benefit from training, mentoring and feedback while supported by a great learning environment. Additionally our InstaSMART Academy offers exciting monthly insights and learning.
Accelerate - Leave your comfort zone and climb your personal growth ladder step by step.
Outgrow yourself - Unlock your full potential and accomplish things you hardly dare to dream of.
Enjoy the ride
Be part of the team - Join a great group of individuals standing behind a common goal.
Have fun - Take part in our legendary parties, company events or just the regular office craziness.
Write history - Shape the future of an entire industry together with us.
We digitize the logistics industry, a €350+bn market in Europe! As the leading online road freight forwarding company in Germany, we offer business customers a fully digital booking experience for logistics services with one click only and as simple as online shopping.
Our five core values guide us in our interactions with customers, partners, and among each other
We solve the problem first
We are different together
We celebrate success
We deliver on our promises
We empower growth
You couldn't find the perfect fit in our open positions? Just talk to our HR team and send your CV to : jobs instafreight.com