TETC Lead Technical Consultant
Fujitsu
Lodz , Lodz, Poland
4 d. temu

Role Purpose

The role holder will participate in the development of business solutions and strategy for prospects and existing customers.

They will develop industry and market expertise as well as technical acumen to assist in developing technical operating strategies, solutions and benefits to meet customer’s needs and requirements.

The role holder will serve as the leading process and technical expert who works with clients and internal colleagues to properly design and scope proposals.

This includes meeting virtually and in-person with customers to understand their requirements and be able to accurately estimate scope and effort for each engagement.

The role holder will be responsible for leading existing and new client engagements for ServiceNow solution delivery. This role holder will build strong, trusted relationships with customers and partners and will support the sales teams.

The role holder will ensure that Fujitsu are seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and underpinning further business growth.

Key Accountabilities

  • Manages and participates in gathering business requirements through a variety of techniques (e.g., facilitated workshops, work sessions and interviews) and prototyping business solutions.
  • Analyses requirements and develops high-level and detailed business process designs.
  • Supports gap analysis highlighting current state, future state, client needs, best practices and competition.
  • Develops standards, templates, and procedures to aid in the development of the required work products.
  • Reviews programs designed from high level specifications or derived logical processes (DLPs) ensuring that they meet client specifications.
  • Drives and / or facilities scoping sessions with customers to build proposals. Introduces team members and ensures customer requirements are documented and presented in final proposals sent back to the customer.
  • Properly scope proposals focusing on consulting, training, implementations, integrations, and ending with managed services.
  • Assist the pre-sales team in the completion of RFP documents as required.
  • Engage with the Fujitsu Business and Engagement team to own the solution delivery on ServiceNow projects, and support business growth and other related activities.
  • Define and manage solution delivery and success criteria, working in collaboration with customers on the selection and execution of the overall solution, in line with best practice and quality standards.
  • Manage and develop relationships with customers and colleagues interfacing with similar level of staff. You would be expected to have significant client relationship responsibility and would be proactive in bringing new ideas and product offerings to clients.
  • Maintain high level of product and solution knowledge and an up-to-date skills profile in Service management tools such as ServiceNow and other cloud services.
  • Support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM / ITOM tools and topics, frequently taking the leading role in customer presentations and marketing events, to secure both new and extension business opportunities.
  • Capable of developing solutions to problems within own specialist area not previously encountered.
  • Work with a moderate level of guidance to successfully execute a number of assignments of high complexity. These assignments involve working with senior to executive management in client organizations, partners and Fujitsu which requires sensitively dealing with key stakeholders.
  • To best serve as a customer advisor, continually expand knowledge as appropriate by proactively networking (internally / externally), attending webinars, obtaining necessary certifications.
  • Analyses existing industry, market and IT (information technology) services best practices and trends as well as alliances to evaluate and ensure company solutions and services are meeting the needs of clients.
  • Works with senior team members to leverage partner solutions to find ways to address customer needs.

  • Build strong relationships with the regional ServiceNow sales team members, other Solution Consultants, and Product Managers.
  • Also build similar relationships with other partners within the region.

    Key Performance Indicators

  • Capable of developing solutions to problems within own specialist area not previously encountered.
  • Customer satisfaction on solution delivery to an appropriate level of quality, in accordance with agreed specifications and standards.
  • Document reports, compelling solution presentations, proposals and further documentation for customers and / or for internal purposes.
  • Extension business won and new business won via direct engagement with Sales / Pre-Sales and leverage from existing client relationships.
  • Effective communication and team work including external development partners as well as customer interaction and stakeholder management on customer projects.
  • Evidence of thought leadership examples, speaking, events and articles.
  • Accurate estimating for Cloud project delivery and system deployments.
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