Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The F5 Cloud Services team is on the leading edge of F5 technologies.
As a Support Engineer for the Cloud Services team, you will also be at the forefront of the new frontier for F5 Networks.
This new technology suite requires a new attitude in how to support it. With this team we pioneer in the Cloud Services support working closely with development and product management.
A diligent attitude is a must to ensure that everything is detailed effectively for our customers. In this role you will be responsible for fielding incoming customer tickets, build new documentation from those tickets, and interact closely with management and senior team members to deliver the best overall product is being presented to customers.
Attractions of the job
Our F5 team of Cloud Services Support Engineers is responsible for providing first class service to customers that are embracing our new portfolio of SaaS offerings.
If you’re a trailblazer, and like challenges that may not have clear steps to resolve, then this is the position for you!
Responsible for upholding F5’s business code of ethics & for promptly reporting violations of the code or other company policies
Assist customers with a wide array of issues, from simple to complex.
Engage with customers via phone, email, chat & ticketing systems.
Be able to communicate complex networking and security concepts to customers at different levels of experience and responsibility.
Work hand in hand with Product Development and Product Management teams to provide a voice of the customer .
Build and maintain a wide variety of processes, procedures and documentation.
Knowledge, Skills and Abilities
Minimum of 2+ years of experience working in the Information Technology or Information Security fields
Shown background in customer service / support and IT, network or IT security incident management
Experience with corporate customers in production environments
A Bachelor’s degree or equivalent experience
Equal comfort working independently or collaborating across teams to deliver results.
Outstanding verbal and written skills, to all levels of an organization.
Excellent ethical and professional standards.
Able to excel in a dynamic, always-on organization
Show basic understanding of security concepts, including web security, WAF, bots, and Layer 4-7 protection / mitigation strategies.
Understanding of networking fundamentals
Knowledge in DNS and troubleshooting methods is a plus
Understanding of telemetry or aggregate reporting technologies is an advantage
Robust troubleshooting and problem-solving ability including analytical thinking and a proven attention to detail
Skilled understanding of HTTP desired
Fundamental Linux skills
Ability to perform log file analysis
Knowledge of Layer 7 DDoS attack mitigation desired
Comfortable working with moderate supervision
Ability to define, configure, and handle (in real-time, on production networks) security policies
Able to read, write, and speak English fluently, including moderately complex technical concepts. Additional languages a plus.
Solid skills in MS Office and with standard professional applications.
Physical Demands and Work Environment
Duties are performed in a corporate environment while sitting at a desk or computer table.
This role requires occasional availability outside normal business hours to align with the distributed team or work with global customers.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with f5.com) or auto email notification from Yello / Workday (ending with f5.
com or myworkday.com) .