Customer Service Specialist with Italian
CEE Experts by L.M. International Group
Poznań, PL
2 d. temu
source : FACHPRACA

In January 2014 we have created regional HR boutique providing recruitment & consulting services in Central Eastern Europe.

After few years of successful delivery in the area of Sales & Marketing, Engineering and BPO / SSC in February 2019 we became part of L.

M. International Group. In the HR field we are proud to call ourselves Experts in recruitment for the sector BPO / SSC. On top of that we provide our own assessment and development apps, virtual interview apps and recommendation apps.

Currently for our client from the BPO / SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.

Customer Service Specialist with Italian

Your tasks :

  • Providing remote Service Desk Global Support to end-users working on shifts,
  • Analyzing problems related to software and hardware, providing corrective resolutions,
  • Troubleshooting and relating resolution procedures to non-technical end-users,
  • Contacting the end-user via phone, e-mail & chat,
  • Requirements :

  • Fluent Italian (B2 / C1) and communicative English (B2)
  • Previous experience with 1st line remote support or in customer service area,
  • Strong organizational skills with the ability to prioritize effectively
  • Excellent communication skills and the ability to interact professionally with a diverse group of clients,
  • Our Client offers :

  • Attractive salary and an interesting package of benefits,
  • The ability to constantly improve professional qualifications in the international environment,
  • A clear path of professional development towards an expert or leadership side,
  • The ability to improve language skills inside the organization,
  • Interesting trainings tailored to the needs of employees.
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