Your exciting responsibilities are :
Create an stimulating team environment with an open communication culture
Oversee day-to-day operation
Set clear goals for the team members
Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
Resolves customer escalation in a timely manner to avoid disruption and minimise business impact.
Plans and distributes workload appropriately to ensure that business needs and deadlines are met.
Inspire team members
Discover development needs and work to fulfill them
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Produces and analyses management reports to allocate work and report on trends
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
Suggest and organize team building activities
Skills Required :
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Fluent English and German
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Strong coordination skills to work activity for self and others
Excellent proven customer service skills
Excellent administrative skills and ability to analyse data and produce reports
We can offer you :
An opportunity to be a part of a newly-built IT center for German clients
Permanent contract of employment
Wide package of benefits, such as Multisport card, private medical care, an additional day off for the birthday
Possibilities of development : technical trainings, foreign languages courses, etc.
Relocation package for people from outside of Poznan
Professional on-boarding process - your Buddy will be supporting you during your trial period
Work in a modern office in the center of Poznan
Prosimy o dopisanie następującej klauzuli : "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r.
o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"