HTR Advisor with French
3M
Wroclaw, Poland
5 d. temu

Position Description

  • Provides answers and solutions to all incoming queries from all EMEA employees (customer support through phone and case management system)
  • Investigates and resolves problems and provides solutions which may involve a network of resources
  • Identifies queries that are to be escalated, determines who should be contacted (e.g. BSQ Team, countries etc.)
  • Providing client with final answers and regular follow ups on all escalated queries
  • Identifies escalation trends and opportunities for process change and / or new solutions
  • Performs off-phone duties, such as, but not only : job requisition creation, job requisition check, guides preparation, LSO admin tasks.
  • Achieves quality and volume targets and maintains customer satisfaction on expected level
  • Performs duties according to 3M Code of Conduct
  • Performsdiligently all additional duties appointed by Supervisor
  • Performs back office tasks (supports WFA Team in completion of Workday transactions, document creation and performing additional actions according to established process) through 20 % of the time
  • Requirements :

  • Minimum 1 year equivalent work experience preferred
  • Bachelor's degree or higher from an accredited university
  • Previous working experience in HR area would be an asset
  • Knowledge of HR systems is an advantage : Workday; SAP, Salesforce or other HR Systems
  • Previous experience in client support
  • Knowledge of foreign languages : English and French
  • Very good communication skills
  • Detail oriented / accurate and thorough, ability to understand end-to-end processes
  • Ability to work in a team, in a multicultural environment
  • Ability to multi-task
  • Previous working experience in HR area would be an asset
  • What do we offer :

  • Atractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
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