Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer / data center.
They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling;
coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
Responsibilities & Qualifications
Your Responsibilities :
Manufacturing support : Support Hydra (MES platform) implementation & rollout, Digital Factory implementation and support,
User Support : manage user request both for day to day issues, user training, new implementation, working with all TEIS team & our partners.
Provide local support for Plant / Site users and remote support for any other site in EMEA as needed,
IT Policies & Compliance : respect and apply IT policies within the areas of IT Security, IT Changes, IT Operation Management, Disaster Recovery,
Provide IT support for Digital Factory project and all onsite infrastructure related items & (PCs, printers, network) and software (Microsoft applications, Cloud),
Maintain & support network in manufacturing incl. machine PC’s / Kistler / Bruderer / Como / Hydra etc.,
Responsible for Virus protection, data backup, documentations, license management, reporting, compliancy,
Assist with server installation and administration in cooperation with business partner,
Assist with network (LAN) installation (Router, Firewalls, Aruba WiFi etc.),
Domain administration (Active Directory, Group-Policy, User & Group permission administration),
Various migrations / upgrades within TE locations (PC, LAN, WAN, Servers, Printers, Smartphones,VOIP).
We offer new Challenges in a Global Environment :
Challenging job in a professional and dynamic team,
Professional development in a company of new technology,
Private medical care (including offers for family members),
Other Benefits package.
Your Profile :
2-4 years of relevant experience,
Windows & Microsoft based systems knowledge,
Active Directory and excellent communication skills,
Capability to interact with customers with problem analysis,
Capability to interact with global teams & external partners,
Project management skills as a strong asset,
Good English communications skills.