IT business analyst - ServiceNow
As IT analyst for ServiceNow, you are critical part of the team to be responsible for the Service Now solution development proposal, drive service management process and improvement within Electrolux IT.
You should have good knowledge with ITIL or IT4IT framework. Have worked in ServiceNow with hands on experience.
You will work closely with other Electrolux IT teams. We are responsible with global IT process and service management process, you are expected to drive improvement with collaboration with each region (Business Area) and global central functions.
Employee experience and user experience centric is essential part of the job.
It is expected that you are able to independently drive and organize work, are collaborative and able to find solutions even in challenging situations.
You should have experience in the past to work with application development, understand IT application development cycle.
A successful candidate should be able to combine solution design with hands on operational tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure and customizing solution in ServiceNow for enhancement and service request, for core process models including incident management, change management, configuration management, problem management, asset management etc
Provide training how to use ServiceNow when required
Participate in ServiceNow roadmap discussion
Maintain operational excellence in all service delivery ensuring a secure, reliable, available, compliant and cost effective environment
Identify IT service management improvement area, drive discussion for implementation with global team
Drive and participate in project or enhancement discussion
Prioritization of activities for the product combining both business and technical aspects
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Experience with ITIL or IT4IT process. Have experience working with service management is a plus
Having official ServiceNow admin certification is preferred, or have good hands on experience with ServiceNow
Desire to work in a fast-paced environment where deadlines and evolving priorities are a part of normal operations
Willing to drive and implement improvements
Enjoy working with team and global environment
Able to dive into new subjects and quickly learn new technologies and translate them into implemented solutions
Very good English skills, both verbal and written
Contact person : Paweł Wodka