IT Configuration Manager
Kraków. PL
‎17 godz. temu
source : Just Join IT

IG’s Service Management team are responsible for owning and administering the Service Management functions at IG. The goal of the team is to provide processes that govern our IT estate and support our business.

The team is responsible for ensuring that risk to our environments is limited through the management of our ITIL processes.

This role will be responsible for the ownership and smooth running of the IG IT Configuration policy and process, and ensuring that it is followed by the various teams within IG IT.

The successful applicant for this role must have strong stakeholder management skills, a strong understanding of IT Configuration Management and a good understanding of all other Service Management processes.

They should be able to devise and implement processes and procedures for tracking assets (e.g. hardware, software, licences & warranties, certificates) as well as populate and manage a CMDB in ServiceNow (check in, check out etc)

Responsibilities include :

  • Define and implement a Config Management process in ServiceNow
  • Design integration between ServiceNow and internal IG systems in order to collect relevant facts
  • Cooperate with Architecture, Development, Infrastructure, and Shared Services teams to improve quality of the data
  • Design KPI’s to be able to measure the effectiveness of the Config Management process
  • Define and implement processes for version and change control updates to all CI’s
  • Define the inputs and outputs for other ITIL processes into Config Management
  • Recommend discovery tools that can be used to populate and update the CMDB
  • Identification of all IT infrastructure including hardware, software, that are part of the IG estate
  • Record all relevant CI information in ServiceNow for the IG estate
  • Instigate periodic reviews of the accuracy of CI’s held within the CMDB
  • Work closely with Change and Release Management and other shared services to ensure the three processes are fully joined up and working properly
  • Assist other ITIL process owners when their individual processes are audited by providing accurate CI information when needed
  • Advise and lead the IG IT Dept on Config Management services, concepts, policies, and procedures
  • Provide ad-hoc reporting on license utilisation, end of life hardware or software, expiring certificates etc.
  • Establish a process where changes or Service Requests to CI’s can be requested by various members of IT (Linked to Change Management)
  • Design and deliver a monthly config management report which will feed into the Monthly ITSM performance report
  • Essential Skills and Attributes :

  • Experience of designing and implementing a Config Management Process within ServiceNow
  • Excellent written and verbal communication skills
  • 5+ Years’ experience in globally dispersed Service Management teams
  • Proven record of implementing or extensively working on Configuration Management in similar scale global organisation
  • 5+ years managing an IT Config Management process in a fast moving CD / CI environment (preferably within a financial services environment)
  • Experience of managing a wide spectrum of stakeholders and show an ability to manage upwards
  • A thorough understanding of configuration concepts and tools
  • Demonstrate cross-group collaboration and organization skills
  • Ability to lead technical conversations with various technical support groups
  • Detail-oriented with the ability to follow processes and procedures
  • Ability to adapt to changes in processes and products
  • Ability to resolve problems and own issues until full resolution
  • ITIL V3 Foundation level (Minimum)
  • Understanding of software and hardware lifecycle management
  • Prefer candidates with the following skills / knowledge : JIRA, Excel, RedHat Enterprise, Oracle Enterprise, On premise virtualization, cloud infrastructure
  • Desirable Skills :

  • ITIL processes and terminology consistent with having minimum qualified ITIL v3 Intermediate Transition or Release, Control, & Validation or ideally be qualified to ITIL v3 Expert level
  • Experience of working in a global organisation and servicing high value / global customers in different geographical locations
  • Experience of delivering within a multiple service support team, in a complex business environment
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