Senior Product Owner - Uptime
Summit Partners, L.P
Warsaw, PL
4 d. temu

Do you want to join a global Product Management team with plans to grow aggressively? As the Sr. Product Owner, Uptime Planning, you are the product evangelist and leader of your service and product module, helping transform our strategic vision by bringing our SaaS products to life.

This role is based in Warsaw, PL and you will have daily interactions with other teams for Uptime and other products located globally.


Syncron Uptime is the latest new product from Syncron leveraging technologies like Internet-of-Things (IoT / IIoT), Artificial Intelligence and Machine Learning to provide Predictive Maintenance solutions for world’s leading equipment manufacturers.

As Service Owner, Uptime Planning, you are responsible for planning and managing the development of one of the most important business applications used by Reliability Engineers and Service Managers supporting decision making to maximize the Uptime of their products during operation.

The role is a truly cross-functional role requiring interaction across all functionals areas of modern data-analytics based enterprise SaaS applications across Syncron.

You will gather, document and prioritize business needs, translate these into clear and descriptive product requirements, work closely with the product development organization in shaping and testing new releases, and interact with Users, Customer Success and Pre-

sales organizations in refinement and further development of the services. The role will require some travelling, often internationally.

As Service Owner you will :

  • Manage the entire lifecycle of your services, from idea to released functionality
  • Support seamless integration and alignment of perspectives by communicating across a broad set of internal and external stakeholders
  • Support the definition of and execution on the strategic product roadmap
  • Document business requirements in the form of features, user stories, use cases and / or specifications with the highest possible quality, including acceptance criteria
  • Collaborate with UX to conduct customer and stakeholder interviews, elaborate on personas and validate problems
  • Create, prioritize, maintain and execute a roadmap for all key development activities for the service on a continuous basis;
  • ensuring that the team can execute efficiently and effectively by managing dependencies to meet service and product release goals

  • Understand and take part in discussions about the consequences of the architectural / technical decisions taken by the development team
  • Establish and facilitate the defect triage and management process
  • Organize and run the Sprint planning, retrospectives, and review meetings. Organize and plan Sprint Demo meetings for all stakeholders
  • Requirements

  • Bachelor’s degree or higher in business, computer science or in STEM (Science, Technology, Engineering & Math) majors
  • A minimum of 5 years of professional experience in managing software product development releases or working cross-functionally in product management, business analyst or similar role
  • Experience in identifying and shaping business needs into product requirements through workshops, interviews, prototyping and other techniques
  • Experience and knowledge of Agile software development processes
  • Familiarity with modern technologies like Java, Node.js, Angular, Python / R / Scala etc. on AWS or other public cloud platforms
  • Strong project management skills, including ability to multi-task effectively
  • Excellent communication skills : Ability to negotiate and gain alignment from competing stakeholders to communicate a single synthesized perspective to engineering
  • Ensures understanding of issues and presents a clear rationale for decision-making
  • Identifies misalignments with goals, objectives, and work direction against the product and organizational strategy. Makes suggestions to course correct
  • Great to Have

  • Experience in the area of IoT, IIoT, Predictive Maintenance and Asset Performance Management business areas
  • Knowledge of Reliability Engineering and concepts like FMECA, RCM, Maintenance Strategy Planning etc.
  • Knowledge of, potentially hands-on experience with, enterprise applications like Predictive Maintenance based on latest technologies.
  • Work experience in a Remote Monitoring & Diagnostics Center setting for any Industrial entity would make you a strong candidate.

  • Knowledge of competing market technologies to help make buy vs build recommendations, scope MVPs, and to drive market timing decisions
  • About Syncron

    Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements.

    From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-

    based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations.

    Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.

    For more information, visit

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