Collections TL
eTeam UK
Krakow, PL
‎16 godz. temu

Role : Collections TL

Job Location : Krakow / Katowice / Warsaw

Job Type : Temp to move to perm in 6 months

Job Description :

What do you need to start?

High level customer service skills and very good communication skills

Strong people management skills (at least 1 year of experience)

Experience in O2C area is an asset

Fluent English

Strong people management skills (at least 1 year of experience)

Very good analytical skills, able to prepare complex analysis and reporting

Able to improve the process and to motivate the staff to do the same

Ability to delegate tasks and set deadlines

What duties will help you grow?

Manages a team of Collections Specialists

Manages one or a few large customers on the basis of an Account Management approach

Ensures the implementation and adherence to the agreed collections policy

Responsible for achieving cash collection and ageing targets

Acts as first point of escalation for Credit Controllers

Manages, implements and maintains the Customer segmentation

Drives process redesign to ensure improvement within client context

Assesses applicability of GPM processes and matches these to client requirements

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