P2P Service Delivery Lead
GSK
Poznan, Pologne
1 d. temu

Oct 23 2020

Over 300 employees have already joined the ranks of the new financial centre, whose headquarter is located in Poznan.

Currently, we are looking for experienced candidates for the position of P2P Service Delivery Lead. Please find details below.

If you are interested in the role apply and join our GSK Finance Hub Europe!

As a P2P Service Delivery Lead you will lead the P2P finance team located in Poznan and Costa Rica, and BPO teams located in India and Bucharest

Key responsibilities :

  • People management (lead and motivate), cascading strategy and vision, control of daily workload whilst also developing and coaching the team in alignment with GSK values and expectations
  • Driving delivery and performance of oversight team and operational teams provided by BPO for Eurasia, North America and Canada
  • Ensure ongoing high service delivery level for all processes performed by the delivery teams at the Hub and BPO
  • Monitor the day to day BPO delivery of operations, designing, embedding and monitoring Key Performance Indicators (KPIs) Lead & Lag and Service Level agreements (SLAs), ensuring customer issues are identified and promptly resolved and proactively identifying any issues or risks to the service.
  • Drive BPO adoption of standard practices and consistency ways of working in service delivery across the region through GSK policies, tools and processes
  • Escalate issues through FS governance, including Service Alerts where required, having clearly identified blockers, support required and proposing solutions
  • Work collaboratively across different processes, functions to close escalation
  • Ensure effective controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO
  • Work collaboratively with other regions to support projects, and process automation
  • Work with the delivery team to understand root causes of common problems and continuously improve
  • Proactively manage stakeholders across the business and external suppliers, to partner to improve the service and ensure that support model and service delivery process are well understood and adhered to
  • Requirements :

  • University degree Finance / Accounting / Economic or relevant
  • At least 3 years of management or supervisory experience in a matrix organization, successfully delivering visual performance management and review Knowledge of management accounting and reporting, preferably in a manufacturing environment.
  • Fluent English (minimum C1)
  • Knowledge of SAP will be preferred
  • Project management qualification will be preferred
  • Accounts payable knowledge is necessary to resolve issues and take right decisions
  • Ability to manage, coach and develop staff to achieve their potential and maintain motivation levels
  • Excellent communication and organization skills
  • Strong attention to detail and accuracy
  • Strong analytical skills and decision-making capabilities
  • Strong problem-solving skills and the ability to tackle and resolve difficult issues head on
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