IT Specialist with Polish, English and other European language (PT / ES / IT / FR) F/M
Wroclaw, Pologne
1 d. temu


As an IT Specialist you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support for our clients from different countries .


  • To diagnose and fix problems for customers of Web Hosting and email services from European countries;
  • Answering customers' calls, replying to emails and chats in order to solve any issue they may have;
  • Answering to escalations and informing customers of correct process;
  • Providing pre and post-sale support service;
  • Classifying incidents and escalating or reassigning them to the right people if necessary;
  • Keeping customers updated on the progress of an investigation and its resolution;
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
  • Build an image of OVH as company with strong expertise and excellent customer support.
  • At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and to participate in the continuous improvement of your scope.


  • Fluent Polish, English and one of the : PT / ES / IT / FR
  • Experience in similar position : Service Desk in an IT environment would be an asset;
  • Great communication skills;
  • Ability to manage priorities;
  • Strong customer focus;
  • Ability to work efficiently within a team;
  • Willingness to learn new technologies;
  • You are open to the world and working in an international environment is an important aspect for you;
  • You are autonomous and able to work in a fast-paced environment.
  • Benefits

  • 4 weeks induction training
  • 4 extra days off
  • Employee Pension Schemes (PPE)
  • 50% contribution to public transport
  • Office in the Wroclaw city center with play room, chill-out room and free parking
  • Language courses
  • Sport card
  • Private health care
  • Meal bonus
  • Great opportunity for advancement within the company across a variety of roles globally
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