SSC Team Leader PtP
Eurofins
Katowice, PL
5 d. temu

Job Description

  • Manage an accounts payable team to ensure service delivery in accordance with the relevant SLAs and quality standards;
  • Monitor and report the team and process performance against agreed objectives and KPIs;
  • Provide prompt and objective coaching in accomplishing goals, conduct performance reviews, be actively involved in recognition and employee development strategies;
  • Identify inefficiencies in the process and participate in / drive process improvement projects;
  • Implement continuous improvement culture within the team;
  • Cooperate with various Eurofins departments and stakeholder management;
  • Create friendly working environment which will attract and retain Talents;
  • Support the Transition projects and all other duties as needed or required per business requirement;
  • Qualifications

  • Experience in managing the teams in BPO / SSC environment, preferably in Accounts Payable area;
  • Experience in managing performance against Service Level Agreements;
  • Experience in managing relation with customers (internal or external);
  • Openness for changes, Continuous improvement mindset, proactive in problem solving;
  • Flexibility and ability to balance a variety of tasks and priorities;
  • Fluent English (written and spoken) and excellent communication skills;
  • High level of energy, drive and passion;
  • Master’s degree in Business / Finance / Accounting or equivalent;
  • Knowledge of Microsoft Dynamics (AX) will be an asset;
  • Additional Information

    We offer :

  • Unique opportunity to take play key role in establishing and growing new SSC
  • Becoming part of Eurofins SSC Leadership Team
  • Independency in team building and shaping the processes
  • International experience
  • Meaningful work towards process excellence
  • Support in growth and development within organization
  • Open communication
  • Attractive remuneration and bonus package
  • Medical care
  • Access to Multicafeteria Benefit system
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