Customer Service Processes Specialist - Senior Process Associate - Italian
Genpact
Katowice, Poland
2 d. temu

Responsibilities

  • Responsible for the operational tasks of Logistic Claims processes
  • Solving claims tickets accurately and efficiently to achieve the fixed service level target
  • Deliver different order to cash processes KPI’s
  • Cooperate with local Customer Service organizations, warehousing, distribution and transportation
  • Ensure Logistic Claims processes are done in compliance with related financial controls
  • Implement improvements to current processes
  • Involvement in projects related to Logistic Claims area
  • Ensure efficient customer service processes
  • Preferred qualifications

  • High School Degree / logistics can be an advantage
  • Proficiency for languages as Italian C1 / C2
  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Good communication skills, ability to cooperate with external and internal customers
  • Problem solving and decision-making ability
  • Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
  • Fluent in English & local language for served country
  • Analytical skills
  • Customer service orientation
  • Ability to work effectively under pressure
  • Knowledge of MS Office
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy
  • Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

    As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

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