This role is to provide support to Citi Group’s Insurance client base. The team is responsible for operational oversight, adherence to policies and facilitating the delivery of best in class customer experience What would you do as Trade Support Analyst
Manage the manual billing of clients for example; calculation of billing, analysis of changes / anomalies
Hold weekly conference calls with Billing team to discuss any current billing issues / deadline updates
Ensure any errors are captured and addressed for feedback
Ensuring accurate and timely invoicing of clients for quarterly billing
Maintain and develop on-boarding process for new and amended clients
Prepare monthly & adhoc decks for management reporting
Daily & weekly pending items reporting to management and products teams
Ensure that all internal and external compliance / audit regulations controls are met.
Assist management team in meeting targets set, new projects
Excellent communication skills
Excellent organisational skills
Advanced working knowledge in Excel, PowerPoint & SharePoint sites a must
Ability to prioritise and work under pressure to very tight deadlines.
Ability to work independently within a team environment.
Flexibility and willingness to learn
Exceptional candidates who do not meetthese criteria may be considered for the role provided they have the necessaryskills and experience.
What will you get in return
Full-time employment withcompetitive salary;
Market-leading benefits packageincluding Multisport, medical care, life insurance, discounts on languagecourses and more;
On-going dedication to yourdevelopment and career progression;
Cooperation with teams aroundthe world, English usage on a daily basis
Corporate culture based onfostering and supporting professional growth within the role;
Free access to training platformssuch as Udemy;
An opportunity to develop yoursoft skills and engage in various social responsibility activities as well asinternal development networks and mentoring sessions with senior management;
Dynamic and positivework environment
Yes, 10 % of the Time