Customer Operations Specialist - Macro DistributorWork location : Shell Energy Campus, Czerwone Maki 85
Job description :
Be the first point of contact for Macro Distributors, attend to customer contact and resolve customer requests received via email, web or phone according to agreed service levels and service standards.
Proactively providing excellent relationship with Macro Distributors.
Handle a range of first line customer enquiries
Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience
Coordinate customer pickups / deliveries and to provide an internal interface between the Customer Service Centre, Lubes Supply Chain, vehicle schedulers and Sales.
Scheduling, changing and cancelling Export Orders for Macro Distributors after cut-off time, and handle delivery enquiries
Maintains personal knowledge of business processes and procedures for their area of responsibility
Requirements : Min. English level C1
Min. English level C1
Able to work in a highly dynamic and complex environment
Export and Logistics experience within the industry is an advantage
Demonstrated relationship building skills, across several levels, including service providers within the business
Previous experience in a Customer Service / Logistics / Supply chain or similar role required
Build professional relationships
Make decisions and demonstrate Continuous Improvement Mindset
Benefits of working at Shell :
Shell is an Equal Opportunity Employer