Customer Operations Specialist - Macro Distributor
Shell Business Operations
Kraków
4 d. temu
source : CareersinPoland.com

Customer Operations Specialist - Macro DistributorWork location : Shell Energy Campus, Czerwone Maki 85

Job description :

Be the first point of contact for Macro Distributors, attend to customer contact and resolve customer requests received via email, web or phone according to agreed service levels and service standards.

Proactively providing excellent relationship with Macro Distributors.

Handle a range of first line customer enquiries

Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain

Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience

Coordinate customer pickups / deliveries and to provide an internal interface between the Customer Service Centre, Lubes Supply Chain, vehicle schedulers and Sales.

Scheduling, changing and cancelling Export Orders for Macro Distributors after cut-off time, and handle delivery enquiries

Maintains personal knowledge of business processes and procedures for their area of responsibility

Requirements : Min. English level C1

Min. English level C1

Able to work in a highly dynamic and complex environment

Export and Logistics experience within the industry is an advantage

Demonstrated relationship building skills, across several levels, including service providers within the business

Previous experience in a Customer Service / Logistics / Supply chain or similar role required

Build professional relationships

Make decisions and demonstrate Continuous Improvement Mindset

Benefits of working at Shell :

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment : own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
  • Shell is an Equal Opportunity Employer

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