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Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is an integral part of Daimler Trucks, the world’s largest truck manufacturer.
With our FUSO brand, we make up approximately 40% of the Daimler Trucks sales volume with a presence in more than 160 markets worldwide.
Since our first bus, we have aspired to bring society and our customers the highest quality of products and services.
By Combining Japanese tradition and the global power of Daimler, Mitsubishi Fuso provides unparalleled experience in a world leading company.
This means that you will associate with global business partners every single day.
Customer Services Management
It is the Customer Services teams who gets our engineering innovations on to the road!
People who buy our vehicles also wish to receive great service during the period of use. They want to have individual advices, effective processing of warranty and damage claims, first-
rate maintenance, and optimum parts supply. Therefore we, the Customer Services team, develop and future-proof our service network and determine the strategic orientation of key business processes.
For generating sales leads, we spare no effort to identify and assess customers’ needs to achieve satisfaction with building sustainable relationships and trust through open and interactive communication.
Our Key areas include Product management, Warranty & Goodwill management, Field management for Japan and International and other customer service support.
With this effort and the help of a multicultural as well as motivated team we generate over 50% of Mitsubishi Fuso’s revenue.
This makes our Customer Services department highly profitable and therefore one of the most important areas within the organization.
Your Roles and Tasks
1.Product Portfolio Management
Research new product / product extensions to understand and define customer requirements. Conduct qualitative and quantitative research to support product development.
Provide product feedback and recommendations on engineering releases and new design review to facilitate the consolidation of parts and slow the proliferation caused by new products, design updates, and new changeovers.
2.Market Research and Competitive Analysis
Develop and recommend market responses and strategies based on market, product, customer, supplier, and competitive data.
Conduct research to determine the feasibility of selling products and services to both new markets existing customers. Determine market demand and potential, supplier capabilities, market price structure, and all other necessary information for successful parts product performance.
Maintain an understanding of competitors, their strengths and weaknesses.
3.Pricing and Purchasing Support
Support the development of pricing strategies and price setting. Define concession thresholds and develop segmentation strategies and conduct customer segmentation for assigned product group to achieve MFTBC's business objectives for products and services.
Support negotiations with suppliers through analysis and customer acceptance of cost changes. Conduct in-depth supplier analysis to determine best fit for MFTBC needs.
4.Marketing Communication, Sales Programs and Promotions
Evaluate sales programs for impact of both existing and planned campaigns to determine profitability and achievement of strategic goals.
Develop internal and external stakeholder communication strategies to communicate price, program, and promotional information.
Establish strategies to maximize product line performance through distribution, recommended stocking levels to supply management, and supplier international distribution.
Practical knowledge and experiences