VP Client Services-EU.
Lodz, Poland
‎20 godz. temu
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

  • This role is based in Europe*
  • As a TaskUs Client Services Vice President, you will be supporting today's fastest growing European companies to scale their operations.

    Every campaign is different, challenging, and ultimately rewarding as you drive your team’s growth. In addition to ensuring client success, you will play a direct role in the growth, change and innovation of the business by establishing strategic plans and initiatives.

    You will contribute first hand to the company’s ambitious annual revenue growth goals.

    You love nurturing organic growth and spend your time focusing on building partnerships and developing your team. You care deeply about your teammates and the overall business.

    You consistently look for ways to add value both with your clients and internally. You are dedicated to ensuring prestigious customer care, back office support and consulting services.

    You are passionate about driving change and innovation of the business with strategic initiatives.

    You like being held accountable for your own and your team’s results. Driving results by increasing company profitability through process optimization, account development, and expansion strategies is a passion of yours.

    You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

    Manage a global team of Client Service Managers and Directors who maintain relationships with TaskUs clients and provide strategic consulting on these clients’ global customer experience strategy

    Manage some of TaskUs’ top client relationships, a portfolio of European-headquartered businesses

    Partner with TaskUs clients to continuously improve their process and technology to streamline their customer experience.

    Interface between TaskUs clients and TaskUs operations to ensure TaskUs clients are receiving the world class services we are known for, and TaskUs employees remain the happiest team in the outsourcing industry.

    Grow TaskUs client relationships by identifying and selling new services to existing clients.

    Contribute to the growth of TaskUs on the European market by partnering with our Sales team

    Requirements :

    8+ years of experience leading large scale global contact center operations in a mixed outsourced and in-house environment

    5+ years leading client services or consulting organizations

    Well-versed on a global scale with evolving digital trends and the European startup and scale-ups ecosystem

    Proven success with introducing innovations to clients such as automatedcustomer service technology, chatbots, and AI interfaces

    Strong entrepreneurial mindset

    Strong experience and understanding of workforce management, business intelligence and financials. Specifically - you have working familiarity with at least one WFM system (ex.

    Nice, Verint, Teleopti) one BI system (ex. Microsoft Power BI, Tableau, Google Data Studio), and the ability to build, interpret and manage data in an Excel based P&L

    Strong experience building and managing quality assurance programs

    Strong experience with BPO based contract negotiations and management

    Management experience

    COPC or Six Sigma certifications or training are a plus

    Domestic and International travel 50%+

    About TaskUs

    We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

    From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology powered by ridiculously smart people.

    TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

    TaskUs currently has over 33,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

    TaskUs, Inc. is an equal opportunity employer.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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