Design solutions to drive safe living and quality of life
Opportunity for a Technical Customer Support Specialist to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business.
As a member of the Technical Support team, you will provide first level technical support to customers using Honeywell Building products.
Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis .
The Role / Core responsibilities :
Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Work with Level IV Senior Support Engineers on new product testing and documentation
Comprehend and understand technical documents, quick start guides, and special application documentation
Maintain acceptable call evaluation requirement (>
Maintain acceptable VOC, KPI requirements
What’s in it for you?
Possibilities to grow within the newly built structures of Honeywell
Training and development opportunities
Full time contract
City center location in Katowice (great commute)
Multinational team and management focused on people development
Attractive benefits (Multisport card / medical care / access to financial adviser, psychologist or lawyer etc.)
We’re looking for
Bachelor Degree in technical field (or equivalent education or experience in similar roles)
Business fluent in written and spoken English and German
At least 1 year experience in providing technical support
Basic understanding of electronics concepts (electrical background)
Excellent communication skills (oral and written)
Previous experience with troubleshooting software or hardware
Strong knowledge of Microsoft
Strong knowledge of Microsoft Operating Systems : Windows 7, 8, 10; Server 2008, 2012
Knowledge and experience with SQL 2005, SQ L 2008, or SQL 2012
Experience with LAN / WAN network technologies
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world.
Our core businesses Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies are leaders in their respective industries, driving solutions that make people’s lives better every day.
Chances are that there are Honeywell products all around you right now.