Position TitleHR Service Delivery Analyst
Pune, MH, Gdynia
5 d. temu

HR Service Delivery Analyst

Location PL-Gdynia IN-MH-Pune Requisition ID 2021-17311 Business Area Global Shared Services Category / Discipline Human Resources Posting Position Type Permanent Employee

Local Unit & Position Description

The HR Service Delivery Management team is responsible for global support of Global Shared Services (GSS) HR operations, including performance reporting and analytics, project management, continuous improvement and automation of processes.

We are seeking a HR Service Delivery Analyst.

In this role you will report to the Group Leader of GSS HR Service Delivery Management based in Gdynia. Ideally, you are a caring and respectful team player with an eye for innovation , digital solutions, willingness to make an impact and you have a desire for continuous development of the Service Delivery Model for a global support organisation .

In your role you will :

  • Track and report on the performance of GSS HR operations worldwide, ensuring compliance and quality of service using tools like Microsoft Excel and Power BI
  • Create reports in Power BI based on requirements analysis with customers and users of these reports; these include dashboards, trends and KPI reports
  • Continuously improve and optimize reporting routines to ensure efficiency (incl. development of new reports and Key Performance Indicators)
  • Generate ideas on how to improve information provision towards our customers
  • Also you will act as a backup for your colleagues on :

  • Support with releasing new features and upgrades of our internal Service Management Tool - My GSS (BMC Helix Business Workflows & BMC Helix Digital Workplace) such as : assessment of business needs, training, UAT testing, communication and similar
  • Support the delivery / implementation of continuous improvement initiatives within HR processes (, automation with Power automate, creation of digital forms)
  • Position Qualifications

    To maximize your chances, you need :

  • Experience with maintaining and building reports in Power BI (or a similar BI tool)
  • Analytical mindset and attention to details (desire to get things first time right)
  • Experience in dealing with HR datasets including personnel data, recruitment data and other types of HR data (nice to have)
  • Extensive Extract Transform Load experience for large data sets
  • Very good English skills, both written and verbal as you will operate truly global
  • Advanced Power BI and MS Excel skills
  • Experience in SSC / BPO industry (nice to have)
  • Experience in business process improvement or Project Management (nice to have)
  • Be able to work independently, as well as being an active team player (building communities, brainstorming, idea creation, facilitation)
  • Excellent communication and presentation skills with strong service attitude
  • Be pro-active with can-do attitude, positive energy and resilience
  • Energized by collaboration at all levels / streams (high-level managers, HR, IT, Finance etc.) and open to work with colleagues from various cultures
  • Live with the same values as we in DNV : WE CARE, WE DARE, WE SHARE
  • Willingness to change status-quo and think out-side-of the box
  • Action and quality orientated
  • Our team offers you :

  • Possibility to steer / develop your role into preferred area
  • Many opportunities to develop new skills and learn new ones
  • Very interesting projects and many learning opportunities
  • Having an impact on future of GSS HR
  • Work in a diverse and multicultural environment
  • Company & Business Area Description

    DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

    The Global Shared Services (GSS) organization within DNV provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group.

    GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory.

    We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

    Equal Opportunity Statement

    DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion.

    Diversity is fundamental to our culture and we invite you to be part of this diversity!

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