O2C Cash Application Line Manager
2 d. temu
  • within the O2C organization in the Elanco Solutions Center (ESC). The Line Manager will manage an internal team; partner with business counterparts and external customers;
  • drive process governance; and ensure compliance with applicable regulation and controls for the invoice management function.

    Key Responsibilities & Deliverables :

  • Leadership
  • Be able to take charge of, inspire and influence a team of 10-12 employees
  • Actively connect with people and champion employee engagement
  • Develop top talent by participating in the succession planning process, having robust performance / coaching conversations, and facilitating development interventions.
  • Work as part of the ESC management team to make the ESC a great place to work for all employees.
  • Process Expertise & Business Partnership
  • Manage Cash Application team in an efficient manner to ensure compliance with relevant policies, procedures, systems, and financial controls
  • Manage Cash Application processes : incoming payments (Credit Cards, Direct Debit, Automated Clearing House etc.), customer refunds and rebates, customer accounts clearing, AR clearing accounts reconciliation
  • Manage AR period and year- end activities, reporting
  • Ensure process governance including regular reporting and analysis to key stakeholders communicates with stakeholders on a regular basis to discuss operational issues, key metrics
  • Act as the point of escalation to resolve Cash Application process issues in a timely manner and ensure all queries are dealt with correctly and efficiently
  • Support General Accounting’s month end / year end closing procedures including general ledger reconciliations and accruals, Sarbanes Oxley (SOX) compliance and financial audits
  • Oversee the preparation of management reports
  • Establishes strong collaboration and relationships with business counterparts, customers, Global Process Owners (GPO), and other partners of the ESC organization
  • Identify and implement process change improvements (in coordination with the O2C GPO)
  • Ensure processes and policies are being followed by performing routine reviews and audits of the teams as they provide services to customers
  • Execute the governance process to evaluate and implement localization / customization
  • Monitor and report relevant Service Level Agreements (SLA) and process Key Performance Indicators (KPI) to ensure the health of the service delivery operations
  • Supports internal and external auditors during audits and other data inquiries
  • Understands system architecture, including ERP, add-ons, enablers, and interfaces
  • Coordinates and support system implementations and testing with transactional resources
  • Basic Qualifications

  • Skills & Capabilities
  • Knowledge and understanding of Order to Cash functions with a minimum of three years experience in a similar role in a shared services organization
  • Operational awareness of all applicable US SoX & operational controls for the area and abiity to deomonstrate a strong compliance oriented mindset
  • Excellent understanding of the critical success factors for ESC as reliable, effective and efficient business service provider
  • Demonstrate excellence in all interactions with our ESC internal customers & business partners
  • Actively work with core team members, internal customers / business partners, and distribution team members to build effective working relationships
  • Build and maintain a strong knowledge of Elanco’s product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach
  • Requirements :

  • University degree (Bachelors or equivalent)
  • Lean / Six Sigma exposure or equivalent desired
  • At least 5 years of experience in a shared services / GBS environment
  • Minimum 3 years of management and people development experience held in O2C
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • Strong leadership and collaboration skills with ability to build effective relationships and influence peers and key stakeholders.
  • Ability to proactively & effectively resolve people, process and technology problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly to customer needs, effectively managing expectations
  • Attentive to details to ensure compliance and accurate reporting.
  • Experience of working to tight deadlines and analysing multiple entities.
  • Flexibility in adapting to a non-routine and fast paced environment.
  • Strong SAP knowledge
  • SAP implementation experience is a plus
  • Proficient in MS Office tools, ServiceNow, and Concur
  • Proficient in English is mandatory; multi-lingual is a plus, but not required
  • Additional Information

    Travel : Up to 20% for project work and client / customer interaction


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