2021 SETUP Graduate IT Program – Production Services Analyst

BNY Mellon

Wroclaw, DS, Poland

6 d. temu

Responsibilities

Responsible for contributing to the Production Services (Technology) transformation of a variety of services and applications including Desktop Support, Workplace Technology, Service Now, Incident Management and Response, Change Management, Deployment Support and End User Experience - Platinum Services Support for all Technology platforms and services that support BNY Mellon businesses.

Provides first line break / fix for systems / networks / applications.

Work collaboratively as a team member supporting systems in a production environment. Scope of these environments include but is not limited to Microsoft, Linux, Cloud operating systems as well as the applications that run on these platforms

Support and perform scheduled maintenance and health checks of distributed resources and applications. Provide Level 1 support for technology resources and applications running on Windows and UNIX platforms.

Assure the safety and stability of corporate infrastructure and minimize customer impact caused by incidents.

Strive to accomplish this by resolving incidents as close to the point of notification as possible.

Partner with our peers within other lines of business to improve the overall level of service.

Qualifications

To be eligible, you will be required to have, or be on course to achieving a 2 : 1 in your degree.

Technology or related degree is essential. This could include, but not limited to Computer Science, Mathematics, Data Analytics, Software Developments, Network Engineering, AI / Robotics Information Technology or other.

Previous technology internship is a plus

You will be focused, motivated and ready to hone your technical skills while increasing your understanding of Banking & Financial Services.

If you need any adjustments to support your application or if you are eligible under the Disability Confident Scheme, please contact us and our team will do everything we can to help.

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