dispute team manager - AR department
Randstad Polska
Kraków, Polska
1 d. temu

For our client, we are looking for a Dispute Team Manager who will join the team of a global leader in consulting, technology services, and digital transformation.

The role is located in Cracow, but you can work from any place you want.

If you are interested don't hesitate, let us know you better. Apply!


  • possibility of 100% remote work, there will be a need to be in the Kraków office 1 or 2 times a month to meet with the team face to face
  • development programs, external courses, education & certificates co-funding
  • private medical care, which can be extended by a package of dental services purchased on preferential terms
  • private life insurance which can be extended by oncology package purchased on preferential terms
  • referral bonuses for recommending your friends to the company
  • access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more)
  • offices in great locations, car leasing program, carpooling options, and bicycle parking
  • zadania

  • in this role, you will ensure all Service Level Agreements are adhered to and provide the client with high-quality service and drive continuous improvements
  • you will promote teamwork, provide employees with coaching and feedback for a small / medium size team (in the AR department), you will network with other functions
  • manage the Dispute and Deduction Process Department
  • drive performance improvement by applying best in practice standards and innovative process improvement methodologies
  • apply complex analytical models and problem-solving techniques and methodologies to the specific context
  • be aware of the business context for the analyzed data, can draw insights, and makes relevant recommendations to deliver valuable outcomes to the client
  • manage effective usage of resources in the service delivery
  • manage delivery utilizing KPI measures
  • being Subject Matter Expert for Disputes and associated processes
  • oczekujemy

  • proven experience as Team Manager
  • strong people management skills (at least 2 years of experience)
  • previous professional experience in AR / O2C department in the similar job position (team leader or manager role)
  • experience and knowledge about process improvement methodologies (dispute area knowledge)
  • fluent English (min. B2 level)
  • Agencja zatrudnienia nr wpisu 47

    Zgłoś tę pracę

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku