About EBSC (European Business Support Centre)
Our idea is simple. We have taken over operations from Marsh Europe in order to let our colleagues focus directly on clients.
In our daily work, we strive for efficiency, high quality and outstanding results delivering them in timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities and other.
We are in the heart of Marsh value proposition for multinational clients, therefore our daily work allows us to stay connected to business and colleagues across Europe.
What can you expect?
As Team Coordinator you’ll be responsible for supporting Team Leader in various people management tasks for team of 6 colleagues (team for the Netherlands and MiCredit).
What is in it for you?
Excellent personal growth opportunities in truly international environment
Work / life balance with flexibility to work from home
We will count on you to :
Manage a team of administration specialists : recruiting, motivating, coaching and developing team members by setting clear goals, managing and prioritizing workload and monitoring performance
Plan and develop new procedures within area of a team responsibility
Resolve internal clients escalations in a timely manner
Implementation of business-focused solutions within time and / or cost constraints
Prepare management reports
Coordination of various projects and team s initiatives
What you need to have :
Experience in environment of shared service centre
Excellent command of spoken and written English, knowledge of Dutch will be a plus
Strong customer service experience (at least 3-4 years)
Relationship building skills
Ability to plan resources and track utilization of the team
What makes you stand out :
Ability to build relationship with colleagues
Open minded with fast learning capabilities
Strong oral and written communication skills
Development opportunity, home office and flexible working hours
Variety of benefits (mobile phone, private healthcare, life insurance, retirement plan, sports card / culture card, fruits at the office)
If you would like to apply for this position, please send your CV in English.
Marsh & McLennan Companies and its Affiliatesare EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.