WHAT YOU’LL DO The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes.
The role resides within the Cisco's Customer Experience (CX) organization, one of Cisco’s fastest growing teams.The CSS is a hands-on specialist for their aligned product or architecture.
This role owns delivery of targeted engagements intended to increase product awareness, share industry best practices, and drive overall product consumption and business value.
The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories.
This Specialist is able to effectively combine deep technical knowledge with solid grasp of business priorities to provide consultative solutions pivotal to helping customers realize value faster.
WHO YOU’LL WORK WITH The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals.
The role will : - Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement.
WHO YOU ARE - Customer Obsessed : Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to improve customer value.
Ability to operate and interact with customers in a remote / virtual environment.- Business Acumen : clear understanding of the customers’ business outcomes and how the CSS can support the customer on their path.
REQUIRED EXPERIENCE This is a technical role intended to help customers with a myriad of their adoption challenges as a specialist within the Cisco Collaboration architecture.
Here’s how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.