The Cloud Operations Manager will work in partnership with Saba Engineering, Professional Services, Customer Support, Business and 3rd party suppliers assuring smooth operations of Saba TalentLink service.
This position will be instrumental in assuring desired uptime and optimal performance of the platform including cost effectiveness.
A successful candidate will have an extensive background in Linux systems administration, performance, and troubleshooting.
This should come together with a service oriented mindset and exceptional issue / problem solving skills.
The Cloud Operations Manager will manage a team consisting of up to 10 System Engineers and Database Administrators. He / She will report to TalentLink Service Delivery Manager.
Daily tasks will involve ensuring optimal operations of all service components, respond to requests from adjacent teams and assuring adhering to procedures.
He / She will proactively identify and promote improvements, drive systems automation and orchestration as well as operation optimisation.
Be in charge of the management, configuration, and administration of computer operations of the TalentLink Software Platform (Oracle database, virtualisation layer, JBOSS servers, ColdFusion).
Create and maintain service documentation including Operations Run Book to ensure that all computer operations procedures are up to date and reflect the current processing requirements.
Regularly review and analyse service metrics and drive remediation / corrective plans. Report on service performance and quality.
Create a Planned Maintenance Schedule of work to prevent interruptions to service
Ensure continued security of the TalentLink platform through initiatives such as hardened builds, regular patching and log management.
Ensure incidents are resolved within given SLA and that proper investigation takes place, following through on remedial actions to improve service and prevent reoccurrence.
Managing crisis situations, which may involve complex technical problems
Maintain and test the TalentLink Disaster Recovery Plan, ensuring any lessons learnt are applied to improve this service.
Assure that internal processes are followed along with the company policies, including Incident / Problem / Change Management processes, capacity planning, business continuity, security policies, etc.
Document and administer software maintenance contracts, site licenses and 3rd party service suppliers.
Forecast and maintain budget
Support project initiatives. Assure appropriate projects resources
Lead a team of IT professionals (up to 10) consisting of System Engineers and Database Administrators
Set team goals and drive execution
Identify and drive continuous improvements initiatives
Provide reporting according to service metrics
Requirements and the individual
Master’s degree in IT related areas
Minimum 5 years of experience in IT Operations & Support
Previous experience in maintaining Linux based systems including shell scripting
2 years of maintaining commercial applications hosted in AWS cloud
3 to 5 years of experience in managing a team of IT professionals
Must have experience in supporting application service performance analysis & diagnosis
Practice in applying ITIL. ITIL v3 certification would be an asset
Fluent English written and oral. Able to communicate clearly throughout different level of organisation
Analytical and problem solving oriented person
Able to work with remote teams in different countries
Well organised and result oriented
Systematic and consecutive
Resilient to stress and able to work under time pressure
Can do attitude
Willing to travel abroad occasionally
Private medical healthcare for you and your family
Multisport card or tickets to cinema, theater, open tickets / vouchers
Fresh fruits and delicious coffee
Flexible working hours
Multisport card or tickets to cinema, theater, open tickets
Chill out zones with football table and Xbox
Please send your CV in English with the following statement : "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej aplikacji, w szczególności w CV oraz liście motywacyjnym, na potrzeby niezbędne do realizacji procesu rekrutacyjnego w Lumesse Sp.
z o.o. z siedzibą w Krakowie zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016 / 679 z dnia 27 kwietnia 2016 r.
w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95 / 46 / WE (ogólne rozporządzenie o ochronie danych - RODO)."