Cloud Operations Manager
Lumesse
Poland
4 d. temu

Overview

The Cloud Operations Manager will work in partnership with Saba Engineering, Professional Services, Customer Support, Business and 3rd party suppliers assuring smooth operations of Saba TalentLink service.

This position will be instrumental in assuring desired uptime and optimal performance of the platform including cost effectiveness.

A successful candidate will have an extensive background in Linux systems administration, performance, and troubleshooting.

This should come together with a service oriented mindset and exceptional issue / problem solving skills.

The Cloud Operations Manager will manage a team consisting of up to 10 System Engineers and Database Administrators. He / She will report to TalentLink Service Delivery Manager.

Daily tasks will involve ensuring optimal operations of all service components, respond to requests from adjacent teams and assuring adhering to procedures.

He / She will proactively identify and promote improvements, drive systems automation and orchestration as well as operation optimisation.

Responsibilities

  • Be in charge of the management, configuration, and administration of computer operations of the TalentLink Software Platform (Oracle database, virtualisation layer, JBOSS servers, ColdFusion).
  • Create and maintain service documentation including Operations Run Book to ensure that all computer operations procedures are up to date and reflect the current processing requirements.
  • Regularly review and analyse service metrics and drive remediation / corrective plans. Report on service performance and quality.
  • Create a Planned Maintenance Schedule of work to prevent interruptions to service
  • Ensure continued security of the TalentLink platform through initiatives such as hardened builds, regular patching and log management.
  • Ensure incidents are resolved within given SLA and that proper investigation takes place, following through on remedial actions to improve service and prevent reoccurrence.
  • Managing crisis situations, which may involve complex technical problems
  • Maintain and test the TalentLink Disaster Recovery Plan, ensuring any lessons learnt are applied to improve this service.
  • Assure that internal processes are followed along with the company policies, including Incident / Problem / Change Management processes, capacity planning, business continuity, security policies, etc.
  • Document and administer software maintenance contracts, site licenses and 3rd party service suppliers.
  • Forecast and maintain budget
  • Support project initiatives. Assure appropriate projects resources
  • Lead a team of IT professionals (up to 10) consisting of System Engineers and Database Administrators
  • Set team goals and drive execution
  • Identify and drive continuous improvements initiatives
  • Provide reporting according to service metrics
  • Requirements and the individual

  • Customer focused
  • Master’s degree in IT related areas
  • Minimum 5 years of experience in IT Operations & Support
  • Previous experience in maintaining Linux based systems including shell scripting
  • 2 years of maintaining commercial applications hosted in AWS cloud
  • 3 to 5 years of experience in managing a team of IT professionals
  • Must have experience in supporting application service performance analysis & diagnosis
  • Practice in applying ITIL. ITIL v3 certification would be an asset
  • Fluent English written and oral. Able to communicate clearly throughout different level of organisation
  • Analytical and problem solving oriented person
  • Able to work with remote teams in different countries
  • Well organised and result oriented
  • Systematic and consecutive
  • Resilient to stress and able to work under time pressure
  • Can do attitude
  • Willing to travel abroad occasionally
  • Additional Information

  • Private medical healthcare for you and your family
  • Multisport card or tickets to cinema, theater, open tickets / vouchers
  • Fresh fruits and delicious coffee
  • Flexible working hours
  • Multisport card or tickets to cinema, theater, open tickets
  • Chill out zones with football table and Xbox
  • Please send your CV in English with the following statement : "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej aplikacji, w szczególności w CV oraz liście motywacyjnym, na potrzeby niezbędne do realizacji procesu rekrutacyjnego w Lumesse Sp.

    z o.o. z siedzibą w Krakowie zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016 / 679 z dnia 27 kwietnia 2016 r.

    w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95 / 46 / WE (ogólne rozporządzenie o ochronie danych - RODO)."

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