Technical Support (junior)
Who we are :
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology freeing nurses to care, teachers to teach and businesses to thrive.
We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world.
We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit : https : / / www.jamf.com / careers .
What you’ll do at Jamf :
At Jamf, we empower people to be their best selves and do their best work. We understand the world is different than it was a year ago and we are extremely flexible when it comes to working form home.
This may be remote position with occasional visits in Katowice office.
The Technical Support Associate works in shifts. The shift work includes weekends and bank holidays with 8h shifts between : 6am - 8pm .
The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customer queries related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.
The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.
Skills & Requirements
How we help you reach your best potential :
You are the right kind of Jamf if :
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame.
You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn.
You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving.
You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time.
You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology.
We are just good people that have it at their core to do what’s right for our customers, our employees and our communities.
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