We are searching for a :
Data Governance Specialist who will execute Data Governance (Master Data) and Meter Readings processes enabling the smooth execution of all processes to ensure maximum customer satisfaction is achieved and service levels are met or exceeded for all customer requirements.
More importantly you will be responsible for the following :
Delivering a seamless end to end meter reading process for the customer
Responsible for the performance of the Data Governance and Meter Reading processes, ensuring that KPIs are met and exceeded
To meet or exceed SNOW requests’ SLAs to deliver a high level of customer (internal and external) satisfaction (e.g. creation and amendments of customer, supplier and asset master data, meter reading uploads)
Ensure all processes and actions are carried out within all legal parameters and agreed requirements, policies and OpCo specifics
Ensure all allocated queries & tickets are managed and resolved, guarantying high quality and quick response to customers and department members
Ensure good and explicit communication with customers and stakeholders in case of issues and queries in a timely basis
Identify process efficiencies to increase speed, accuracy & timeliness of transactional processing
Adhere to Ricoh’s core values and deliver a high level of personal engagement
What we are looking for in you :
In order to be successful in this position you need to be focused on result and solution oriented and have good communication skills.
Moreover attention to detail is highly required. Good knowledge of English and Excel would be a plus as well as ability to work independently and self-motivation.
What you'll get in return :
Fixed-term contract with possibility for extension
Exciting and stable career in a renowned, international organization
Private medical healthcare in Luxmed
Private life insurance
Valuable training sessions and free language courses
Opportunities for professional development and clear career path
Office in great location - Olivia Business Centre / Star building