The Regional Commercial Cards business is approx. 15 years old, has experienced substantial growth over that time period, and now caters for more than 470 corporate clients.
he regional EMEA business covers over 42 markets, with significant further expansion underway in 2017.
The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.
Day to day work consists of the following :
Frequent proactive client communication - regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management / Relationship Management and other functional areas where relevant;
Influence the client to ensure that their programme operates optimally for both them and Citi;
Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
Taking ownership of issues and coordinating fast resolution;
Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs ;
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Fluent English (+ one of the European languages - nice to have)
A minimum of 2 years of experience in business to business customer service , account management or sales
Excellent Presentation & Communication Skills
Highly articulate, with influential verbal skills and precise written skills
Proven business maturity which result in gaining / maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills
We offer :
Opportunity to work in an international and diverse environment.
Exposure to a wide range of internal stakeholders as well as to senior management
Private pension scheme
Flexible work schedule and working from home (home office)
Operations Customer Service
Yes, 10 % of the Time