As an Asset Servicing Client Service team member, we offer you not only an in-depth look at the challenging world of finance but the opportunity to help our clients (big investment banks, global custodians, local banks) in managing corporate events.
We are team of 50 professionals split between 2 sites, Krakow and Brussels. We are the front line support of our clients.
We respond to phone and written inquiries adhering to standards of quality and to the client service benchmarks.
Our clients are located all over the world and our group is obviously multi-cultural.
Your part of the deal :
Direct contact with international clients, dealing with telephone and written
Establish and maintain effective relationships with clients gaining their trust
Daily investigation of corporate actions event on fixed income securities and
Interfacing with Euroclear's Operations teams to solve problems and keep
clients in the loop
Anticipate client’s needs and propose solutions within the indicated policies
Take care of appropriate follow-up (timely, accurately) of all client matters
Ensure proactive communication to all parties involved
Cooperation with external parties depositaries, agents, issuers
Working on projects linked to process improvement, enhancement of control
environment and automation
Our part of the deal :
We offer a challenging client relationship management role in the fast changing environment of corporate events
We invest in our people to promote their development and provide career growth opportunities within our department
Our internal training path covers all of the services and we provide opportunities to attend external industry courses to train our people