Cisco High Touch Technical Support (HTTS) Team is a group of highly skilled technical engineers to provide technical support for Cisco Premium customers at a network level.
Who are We Looking for?
We are currently looking for a Technical Consulting Engineer (TCE) to join some of the industry's brightest minds in today's most advanced Internet technologies.
The role spans across different fields of Switching and Routing Protocols, Cisco platforms and product architecture, and cover supporting newest technologies for the biggest Customers in EMEAR Region.
Your Expertise :
Strong knowledge and support experience in LAN Switching;
Fundamental knowledge in Routing Protocols and IP internetworking;
Issue resolution skills in medium and large network environment.
The Cisco HTTS Team works on complex issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team.
Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
What you’ll do :
Provide second or third line network level support for LAN Switching and Routing Protocols to Cisco Premium Customers, Partners, account teams and other internal technical support teams.
Act as a focal point for high impact, large account problem resolution.
You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.
Utilize moderate to complex laboratory setups to recreate and solve problems.
Be a customer champion to understand the customer's business, their expectations and unique perspective in order to build intimacy, satisfaction and prevent issues.
Collaborate across the board with colleagues locally and the entire global support team. Have a team impact and provide leadership to less experienced engineers.
Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
Drive actions to avoid customer issues.
Who you are :
Problem solver : You know how to tackle problems. You are analytical in your approach.
Technical Wizard : Obviously, you are an authority in your technology field. You represent the following :
Have 7-10 years practical experience in configuring, supporting, and troubleshooting networks;
Have prior customer support experience in LAN Switching and Routing Protocols;
Have in-depth knowledge of the following areas : LAN Switching, Routing Protocols and Cisco products;
Represent the skills in Unix and scripting or automation;
Be skilled in Effective Troubleshooting and Analytical thinking;
Have minimum of CCNP or CCIE written. Full CCIE is helpful;
Require minimal supervision and provide guidance to lower level engineers.
Empathy and Soft Skills Master : Be able to keep customers happy and stress levels down during difficult situations. You have a passion for customer satisfaction and dream about customer success.
Quick Learner : You demonstrate an aptitude and appetite for learning new technologies, and applying this to work with Customer issues remotely to drive customer satisfaction.
Team Collaboration : You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
Soft-Skills : You have good communication skills and you are able to communicate effectively both verbally and in writing (in English).
Education : You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or any related field.
Wow already a lot! We will be very impressed if you can also show programming skills.
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