Ensure the process is carried-out by the team as per the solution design agreed with the engagement framework in the Design and Transition phase
Achieve the contractually agreed KPIs / SLAs
Share / implement best practices across teams
Carry out transformation initiatives and projects to deliver business impact
Act as primary point of contact for process escalations
Ensure that people have all operational resources and knowledge and are deployed to operations
Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies
Perform monthly / quarterly / yearly individual appraisal discussions with the team members;
Propose action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions;
Accountable for end to end delivery of the Service Optimization objectives (on time delivery, reduced cost / service, etc.
sticking to and continuously improving ways of working
Team management (work allocation, attrition, leaves, etc.)
Manage escalations and re-prioritizations
Assist team-members with exceptional situations or customer escalations
Supervise the job of the Service Optimization Specialist, Service Optimization Category Expert (DACH); Demand Planners and E2E Planners (UKIE)
Strong communication in English both oral and written skills. Ability to communicate efficiently with all levels of management and peers
German language will be an asset
Proven ability to strategize, influence, communicate and execute complex initiatives to generate productivity and business impact
Knowledge of the Demand Planning domain and process understanding / Experience in areas such as production scheduling, inventory management or supply / operations planning / Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics
Proven ability to lead large team towards meeting the agreed SLA’s
Self-motivated, high-energy levels and works well under strict deadlines
Strong process development, improvement, and implementation experience
Self-motivated and independent personality with strong negotiation & problem-solving skills as well as a strongly developed proposal thinking mindset
Well-developed interpersonal / communication skills
Working knowledge of any ERP systems
What can we offer?
Stable job offer employment contract.
Various trainings (initiating, soft skills).
Possibility of development!
Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
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