Customer Experience Specialist with Dutch
Katowice, Poland
6 d. temu
source : Europe Language Jobs


Design solutions to drive safe living and quality of lifeOpportunity for a Customer Experience Specialist to join Honeywell Building Technologies in Katowice during this exciting time of expansion for our business.

As a member of the Customer Service team, you will handle the Order to Cash process in an accurate and timely manner, ensure performance standards are met and maintained, to achieve the business objectives and reach a high customer satisfaction index.

Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

  • Core responsibilities : Handle entry level customer related issues and concernsRecord all customer interactions into a CRM (Customer Relationship Management) DatabaseProcess standard orders &
  • Maintain order accuracyEnsure all orders are entered within timeframeProcess changes and enhancements to ordersActively participate in departmental activities and initiativesMaintain complete customer records of all direct customers returns, orders, credits, and requests


  • We’re looking forBachelor’s degree (or equivalent education or experience in similar roles)Business fluent in written and spoken Dutch and EnglishExcellent communication skills (oral and written)Strong knowledge of Microsoft OfficeExperience working in a customer-facing roleKnowledge of ERP systems (preferably SAP)We valueHigh level of customer orientation, dedicated “
  • can do” attitudeExcellent interpersonal, organizational, and time management skillsAbility to drive improvements leading to greater customer experience, higher quality and lower costsStrong teammates with the ability to take ownership and follow-throughAbility to establish relationships and networks in a virtual team environment


    What’s in it for you?Possibilities to grow within the newly built structures of HoneywellTraining and development opportunitiesFull time contractCity center location in Katowice (great commute)Multinational team and management focused on people developmentAttractive benefits (Multisport card / medical care / access to financial adviser, psychologist or lawyer etc.

    About HoneywellHoneywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world.

  • Our core businesses – Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies –
  • are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

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