Service Operations Officer in Investment Product Services
Nordea Bank
Poland, Lodz
4 d. temu

We are looking for Service Operations Specialist to Investment Product Services. You will join newly established team in Lodz, Poland.

It is an excellence opportunity to be a part of creating new team in cooperation with Sweden and many internal stakeholders.

You will get experience in English training and learn more about investment products. The position gives an opportunity to work with the entire lifecycle of funds and become an expert within savings products in the Nordic countries.

Services we offer are among others making updates in Savings Information Repository, setting up funds, opening ASK accounts including transferring holdings in terms of equities, funds and cash from / to Nordea to / from other financial institutions.

Internal and external corporate actions like mergers, name changes, liquidations and dividends. We are (re)sending letters to customers and maintaining the IT backlog by adding new requirements and many daily, monthly, quarterly and yearly reporting for Private and Personal Banking.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations.

We’re more than just a Nordic bank, we’re a large employer in Poland. With us, you’ll work with skilled, international teams in a bright, modern office.

The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

You will join IPO , where we execute and improve operational processes within selected investment products, with the ambition to continuously deliver even better experiences for our customers.

The customers are non-professional clients that want to invest in Nordea’s different Nordic investment products and services (securities, tax wrappers, discretionary service etc.).

What you will be doing :

  • Taking part in training in cooperation with Sweden (stationary or abroad)
  • Ensure that the processes in scope are executed in a timely manner with high quality
  • Collaborate with stakeholders across the value chain (advisors, Investment Centre, Savings Support, Nordea Funds, Nordea Asset Management)
  • Drive the team’s agenda to make the operating model more efficient, more scalable and less prone to risk over time
  • Drive or participate in projects related to Team s capabilities
  • The role is based in Lodz.

    Who you are

    Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.

    Your profile and background :

  • Interested in investment products
  • Great communication skills in English, both in writing and verbally
  • A strong Team player with a flexible and open mind-set
  • Proactive, creative and like to investigate
  • Having strong analytical skills
  • Feel comfortable in dynamic and changing environment
  • Excel and macro knowledge will be an asset
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