Our client is a Fortune 500 company and is a leading professional services company. They transform clients' business, operating, and technology models for the digital era.
The Web Product Implementation Specialist will be responsible for establishing a new service specifically dedicated to the client s high profile & critical programs.
The team will be supporting EMEA based clients / customers; therefore, if your Dutch is on an excellent level, we re looking for you!
Communicate with advertisers and the internal sales and services team via phone, email, chat, and video conferencing as needed
Perform and verify the implementation of web-based products with customers
Give guidance, support, and train customers on how to use products
Employ strong, clear communication skills with your customers and colleagues
Deliver high-quality service to your customers, exceeding client expectation and quality scoring measures
At least C1 Dutch, and advanced English
Ability to read and understand web programming languages (such as HTML)
Understanding CMS platforms at UI level (Wordpress / Shopify / WIX / Joomla) or similar is a plus
Ability to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
Experience working in a B2B environment
Strong communication, customer service, relationship management, and support skills
Online advertising or ad product experience
Competitive salary with cafeteria package and bonuses
Private healthcare and additional life insurance
Fresh snacks , fruit, salad, vegetables, cheese, ham, and bread delivered each day
Professional development and clear career path
The pleasant and inspiring work atmosphere
Employee volunteering opportunities
Employee referral program
The opportunity to join a rapidly expanding global organization with an excellent reputation