Europe - Order Management Coordinator with German
Lodz, Lodz, Poland
4 d. temu

Purpose of Role :

The Order Management Coordinator is a single point contact for internal and external customer. This person would be responsible for order processing from the order entry till the final shipment.

Key Activities :

  • Monitors and logs the actual issues with the order processing if any. Keeps the customer updated in terms of current order statuses.
  • Will be responsible for checking and verifying the correctness of data in SAP system
  • Will be responsible for communicate effectively with internal and external customers by phone / mail and provide information about the orders.
  • Seeks assistance from colleagues for the resolution of more complex customer service queries and complaints. Use databases to retrieve and enter data.

  • Assists with the routine day to day communication between the organization, suppliers and customers.
  • Assists in all the logistic activities, enabled shipment to the final client f. ex. by providing proper documentation
  • Will work in both small & big teams by splitting the duties as well as sharing the knowledge and write instructions
  • Skills required :

  • SAP Skills is a preferred requirement
  • Ability to prioritize own workload and good time management
  • Communication skills, both written & verbal, incl. active listening and empathy
  • Team player with commitment to cross train and support colleagues
  • Accuracy in capturing and recording mandatory information
  • Ability to problem resolve & solve issues through to completion.
  • Customer service and logistics skills
  • Writing of procedures and / or instructions
  • Correct use of escalation as per agreed processes
  • Active participation in improvement process
  • English and German languages
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