Customer Support Engineer
CNS Cloud and Network Services
Bydgoszcz, Poland, Poland
6 d. temu

What you will learn and contribute to

Plan, design, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.

Review network problems and ensures all learning’s are shared with appropriate stakeholders.

Develop scripts / macros to perform health checks to speed up troubleshooting efforts.

Provide technical guidance, leads CH workshops, and support to other GCD CH engineers to avoid / minimize troubleshooting challenges.

Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.

Review recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.

Launch, trials and pilot projects support.

Your skills and experience

You have :

Engineer graduated in Telecommunications, IT or Electronic Engineering.

Fluent spoken and written English.

Strong experience and understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks.

Experience with Implementation, Integration, Acceptance Tests, O&M and / or Care for Telecommunication Products.

Competences / Expertise in GSM / UMTS / LTE system validation (end-to-end performance, KPI handling, mobile devices).

Solid experience with Protocol Analyzer Tools (Wireshark, Tektronics, etc.) and internal message flow protocols.

Experience in Case Handling, including Emergency Support activities

Solid experience with Nokia Core products CFX-5000, NetNumber Titan, Nokia Policy Control, LIMS.

Good team player

Ability to work under pressure

Willingness to continuous learning

Ability to work independently

24x7 availability for emergency service

Availability to travel if needed

It would be nice if you also had :

Cloud experience it’s a plus : VMWare, CBIS, CBAM.

Previous experience working as an Engineer for respective technology or worked on integration interfaces then will be an added advantage

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality :

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

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