Office Operations Senior Specialist
Boston Consulting Group
Warsaw, Poland
6 d. temu

WHAT YOU'LL DO

The Office Operations Senior Specialist is a trusted advisor who believes in the deep understanding of the customer, coupled with great standards of service.

You will be the go to person for event and facility-related needs with the ability to keep things running smoothly today while thinking ahead and ensuring your customer is ready for the events landscape of tomorrow.

You will be responsible for delivering flagship office meetings & events in accordance with goals and objectives set by your stakeholders.

You will bring strategic thought partnership, operational expertise, and day-of management experience for high value / high visibility events across all meeting formats (in-person, virtual, hybrid).

The Office Operations Senior Specialist is the customers’ critical connection to a broad range of event support services in BCG Warsaw.

The Office Operations Senior Specialist will act as the event architect by bringing together a range of experiences and ideas for discussion and subsequent action.

You will be responsible for maintaining and growing the customer relationship, developing a deep understanding of how that customers events support their business.

You will bring a range of ideas from your own and others event experiences and will provide targeted recommendations that are risk appropriate, consistent with BCG’s image and brand and reflect the best of BCG today and into the future.

This role will be directly responsible for managing the following areas :

  • event delivery strategy including format, cadence, dates, city / site selection, venues, suppliers, and technology platforms based on meeting goals, attendee profile, and budget.
  • assembling and managing event-specific teams to successfully execute design, logistics (including meeting space management, F&B, evening events, etc.
  • technology, production, communication, security.

  • you will be working closely with our Procurement experts for selecting suppliers and managing the delivery of outsourced elements
  • constant close collaboration with the Reception Team and managing topics related with their services for internal and external Client
  • working closely with our office & occupancy related vendors to ensure the highest level of service for internal client
  • ensuring highest standards with office cleaning services
  • collaboration with IT department on office-related projects (i.e. implementing booking tool, visitors tracking tool, office accesses, etc.)
  • YOU'RE GOOD AT

    We are looking for someone who relishes working in a fast-paced, excellence-driven team. We are seeking an individual who has a passion for people development and delivering outstanding customer service, is highly organized, is energized by complex process and project management, enjoys event organization, and who is keen to develop and challenge themselves in a diverse team setting with constantly evolving processes, and operational norms.

    To be successful in this role, you will need to have the ability to think on your feet, be solution-oriented, and communicate at all levels of the BCG organization to deliver quality experiences for our stakeholders and colleagues.

    You will also need to demonstrate that you can work independently and collaborate with a team, that you can effectively handle multiple priorities, and can comfortably adapt to last-minute changes and demands.

  • You believe that collaboration creates better outcomes and are team-centric in your approach to planning and execution
  • You possess interpersonal and relationship building skills with both internal and external stakeholders and can collaborate cross-functionally
  • You are good at project management, managing complex networks of stakeholders and deliverables
  • You are a creative people-centric problem-solving you enjoy resolving issues using critical thinking and analysis, while always keeping the big picture in mind
  • You approach things with a service mindset that focuses on creating customer value, loyalty, and trust
  • You have a strong sense of accountability and resourcefulness in identifying and implementing continuous process improvements
  • You value transparency and open feedback and strive to unlock the potential of those who work around you
  • You excel in a fast-paced environment and remain calm and pragmatic under stressful situations
  • You are able to learn new systems and processes quickly, in a self-driven education environment
  • You are tech-savvy and able to learn / adopt new technology tools and platforms quickly
  • You are comfortable working independently, managing through ambiguity, and collaborating with a virtual team in a rapidly changing, global environment
  • You possess an awareness of cultural differences and a willingness to adapt work style to allow consensus-driven decision-making and cross-team collaboration
  • YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Bachelor's Degree or equivalent in Business, Communication, Hospitality / Events or related field and 4+ years related experience in event management (preferably in a corporate environment)
  • Demonstrated expertise in building strong service delivery teams
  • Technical understanding of digital meeting tools and platforms
  • Strong organizational skills and ability to multi-task and manage competing priorities
  • Previous experience working in a global service driven organization with both in-person and virtual teams Advanced Microsoft Office skills (including PowerPoint, Excel, and Word)
  • Exceptional verbal and written communication skills both in Polish and English
  • YOU'LL WORK WITH

    Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.

    We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

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